Continuous Improvement Program
Using the lean principles, based on Kaizen , our Continuous Improvement Program is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.
TBM as a Managed Service
In order to realize benefits of a mature Technology Business Management environment there are several key capabilities and disciplines that must be implemented and developed within your organization. We take into consideration your current capabilities, desired state and even your organization's capacity for change. This program includes access to our entire library of tools, documentation and research through your TBM Advisor to ensure that value is delivered quickly, meaningfully and in alignment with your objectives.
ESM Advisory Services
Optimizing your service management delivery consists of several key capabilities and disciplines that must be implemented and developed within your organization. The ESM Advisory Services Program is a lightweight program that starts with the assignment of a fractional, but dedicated ESM Advisor that works with your team to design a bespoke program that is tailored to delivering the specific areas of benefit that are of value to you and in alignment with your needs.