Areas of Focus and Expertise
Strategic Planning and Governance
Mergers & Acquisitions
Risk & Privacy Management
Client Services and Contact Centers
I am a management consultant specializing in information technology and customer service. I offer a wealth of knowledge in areas including strategic planning, organizational development, executive coaching, operational assessments, project management, and technology selection and implementation.
With over 30 years of industry experience, I have expertly developed and deployed numerous corporate strategic plans for a wide variety of clients. Recently, I acted as the executive sponsor and leader for a clients COVID Response Initiative, in which I implemented measures to ensure employee safety, support business goals, and ensure client-facing operations continued functioning. As a result of our effectiveness, we were able to grow new business by 25% year-over-year during the pandemic.
When I’m not working, you can find me playing hockey and rugby, supporting the Vancouver Canucks, attending concerts, and visiting family overseas.